Tap the hamburger menu, found in the top-left corner of the screen. From the menu that appears, select the logout option.

Tap the hamburger menu, found in the top-left corner. Scroll down and you will see the 3-digit code. This 3-digit code is your application version

Click “Get Help”, fill out the required information and describe your request

Turn off your vehicle

Unplug the device if possible

Logout from the ELD Application

Turn off the tablet

Wait one minute

Plug back your ELD device to the ECU port

Turn on your tablet

Login to the ELD application

The ELD will automatically switch to driving mode once a vehicle is moving more than 5 miles per hour. The ELD will consider the vehicle stopped, once its speed falls to 0 miles per hour.

Please make sure that you use an android device with that kind of ELD or please call Sales department to exchange it

Please go to the ELD app settings – turn on VNA2 (for semi-trucks) and OBDII (for pick-up trucks).

1.  Android or IOS Tablets from LG, Samsung or Apple Brand (all with 4G, LTE sim card slots).

2. Android 7 or higher.

3. IOS 10.3 or higher.

4. T-mobile, Verizon or AT&T as cellular network provider on each tablet and  has a data plan, minimum of 1GB/4G LTE/month/1 tablet.

Bluefire, BlueLink, IOsix, VNA2 (Indiana) are compatible, SAMSARA and NEXiQ are not

We recommend troubleshooting, please call the Customer support line or submit an electronic request on https://help24.us/

The data will be recorded in the offline mode and transferred to the system once the connection is established. Do not log out from the app and do not restart the tablet.

Please click  the “see previous statuses”  button. It will open the full list of your statuses

It is an automatic remark that indicates that the driver’s tablet has shut down while driving.

Please hit the “search (magnifying-glass) sign” in the top right corner and type in the truck numebr. If that didn’t help – please call your company.

Please scroll down the page. If the ‘save’ button is still not visible,  please minimize the keyboard.

You can see the dates indicating the last 14 days under the statuses scale. Please tap on the day you are looking for and add your DVIR or/and sign it.

To add  – press on the plus button on the right side, type the needed information in and click “save”.

To delete – press and hold on the current information until you’ll get a delete option

Please tap on the sun/moon sign in the right top corner on the main page of your ELD application.

Turn off your vehicle

Unplug the device if possible

Logout from the ELD Application

Turn off the tablet

Wait one minute

Plug back your ELD device to the ECU port

Turn on your tablet

Login to the ELD application

Start driving

Outline the incorrect driving status and select “Edit”,

Go to Notes

Type the following annotation – “Incorrect driving event”.

Please contact your safety department

No. ELD location information is not precise to identify street addresses. It indicates the approximate distance corresponding to the name of a nearby city, town with a State.

Tap the hamburger menu in the left top corner and select ‘Inspection module’, then tap ‘begin inspection’ and show your electronic logbook 8-day summary to the officer.
You can also send the report by clicking on ‘send logs’ button

Tap the hamburger menu in the left top corner, select ‘Inspection module’ and choose ‘send output file’.

Please go to your ELD provider’s website and register the company first. Once it is done, you will get an option to register a driver and log into the app.

Logout from your ELD application

For Android – open Google Play

search for your ELD application name.

click on the application icon and press the Update button on the right if that is available.

For Apple – please go to the App Store

Search for your ELD application name

click on the application icon and press Update, if available.

If it is not available – you are using the latest version of ELD application.